Delivery Policy

Delivery of your new product is done with great care with Al Attar.

For your convenience, we'll deliver via AusPost anywhere within Australia. More importantly, the delivery cost of your product/s is free if your purchase totals more than $100 AUD. For purchases totalling or less than $100 AUD a delivery fee of $10 AUD for orders between A$0.00–A$25.00, and A$25.00–A$99.00 at $15.00 will be charged.

Please note we cannot ship goods to an address outside Australia. Al Attar. will make best efforts to deliver products within 5 to 10 working days to the address specified by you during the purchase process. For WA, Far North QLD, NT, and remote country areas please allow an extra 2 to 3 business days for delivery.

Upon completion of your purchase, we will organise for your product to be dispatched as a priority. We will notify you when your product is dispatched and will provide you with all the details you need to track your order. Don't worry if you're not home when the product/s are delivered. Australia Post will leave a card at your home advising you that an attempt has been made to deliver your product. Your product will then be available to be collected at your local post office. You will find information about the post office location on the card left by the courier.

Al Attar is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the unlikely event that an ordered item isn't available or we are unable to fulfill your order, we will notify you within 2 business days to arrange a full refund.

 

To the maximum extent permitted by law, we shall not be liable to you or to any other person for any loss or damage that may be suffered, as a result of any act or omission, whether negligent or otherwise, by or on behalf of Australia Post in relation to the loss or damage to any parcel, including, but not limited to:
          A. where it is left at the delivery address in any location as requested pursuant to this Service;
          B. where it is left at a delivery address in a manner that is inconsistent with the delivery instructions specified in the request for the Service; or
          C. where it is not left at the delivery address, and requires collection from a Post Office; except to the extent that such loss or damage as a direct result of our fraud or wilful misconduct.

CHANGES TO YOUR ORDER

Once your order is placed, it is too late. If you would like to change your order after it has been received, we offer free returns, please contact us to discuss further. 

CONTACT US

If you have any questions about delivery, please get in touch via our contact form. During business hours you can also contact us via WhatsApp or info@alattar.shop